Complaints Procedure

At SawaSawa Online Limited we are committed to providing the highest quality service to everyone we deal with.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with us.

We will fully investigate any complaints received and will provide a response within seven (7) working days of receiving the complaint.

How to make a complaint

You can make a complaint in a number of ways:

by email:

or by post to:

SawaSawa Online Limited
20-22 Wenlock Road
N1 7GU