Delivery Information

Your parcel can be delivered wherever you decide: at home, on holiday or even to your workplace. In order for you to receive your goods in the best condition with minimal time delays, we mainly use DPD, DHL & APC as our couriers of choice.

Please note that medium to large orders will usually require a signature to acknowledge receipt of the delivery. The signature of the person accepting delivery at the address will be proof that safe delivery of the order has been received.

COVID-19 IMPORTANT INFORMATION

We are currently processing online orders as per the delivery options below but please note that delivery services may be delayed or subject to change at short notice. As always, we shall continue to keep you in update as we pick, pack and dispatch your items.

Following the government guidance on social distancing, delivery drivers will not be able to obtain signatures but will log the details of the person accepting the parcel or will take a photo of the parcel with the with the door open (you don't have to be in the photo). If you are self-isolating, please put a note on your door to tell the driver where to leave your parcel.

 

Deliveries to the United Kingdom

For deliveries inside the United Kingdom, our delivery charge includes all relevant fees & taxes. Please see our current delivery options below:

  • FREE Standard Delivery (Excluding Restricted Postcodes)
    • Delivery within 2-4 working days (excluding bank holidays and weekends)
    • Please allow up to 14 days for large items like furniture

  • £9.99 Express Delivery (Excluding Restricted Postcodes)
    • Delivery within 1-2 working days (excluding bank holidays and weekends)
    • Orders must be placed before 12:00pm for next day delivery

  • £25.99 Standard Delivery (Restricted Postcodes)
    • Includes the Scottish Highlands, Northern Ireland, the Channel Islands (includes all GY, JE, Alderney and Sark), Isles of Scilly and the Isle of Man
    • Delivery within 5-10 working days (excluding bank holidays and weekends)
    • Please allow up to 14 days for large items like nursery furniture

International deliveries

When purchasing from our website for delivery outside of the United Kingdom you are effectively becoming an importer and charges may apply to goods bought shopping online from the UK. You will likely have to pay customs duty and taxes when they enter the recipient country and the goods may be held by the Customs Authority at entry, pending the payment of any duties and tax incurred.

We use DHL Express as our preferred courier for all international deliveries. It is the customers responsibility to ensure that their order does not contain anything which could be termed as prohibited within the recipient country. The customer is also responsible for all local taxes, duties & customs clearance fee's incurred during shipping on international orders.

If you have any questions about our international delivery service, or, if you are not being shown any delivery options at checkout to your chosen country, please contact us and we will be happy to help.

 

International Deliveries to the European Union

As of 01/01/2021 when purchasing from our website for delivery to the European Union you are effectively becoming an importer and the same charges that apply to goods bought online from non-EU retailers now apply to online shopping from the UK. If the total order value is above €150, you will likely have to pay customs duty and value added tax (VAT) when they enter the EU and the goods would normally be held by the Customs Authority at entry, pending the payment of any duties and tax incurred. The courier company may also charge an admin processing fee which can range between

For more information, please click here for the latest information from the European Commision.

You can also view their factsheet here for more information on the charges you may have to pay when online shopping from our UK website.

Please note that the customer is responsible for all local taxes, duties & customs clearance fee's incurred during shipping on orders to European Union countries.

International Deliveries to the rest of the world

When purchasing from our website for delivery outside of the United Kingdom and to countries outside the European Union, you are effectively also becoming an importer and charges may apply to goods bought shopping online from the UK. You will likely have to pay customs duty and taxes when they enter the recipient country and the goods may be held by the Customs Authority at entry, pending the payment of any duties and tax incurred.

Please note that the customer is responsible for all local taxes, duties & customs clearance fee's incurred during shipping on international orders.

Order Processing

Our website operates 24/7 and orders can be placed any time, day or night. Orders are processed Monday through Friday between 09:00 & 17:00. Any orders placed outside of these hours, over the weekend, or on bank holidays will be processed on the following working day.

Missing Parcels

SawaSawa Online Limited does not accept any liability for any parcels which have been delivered but go missing. In the event that your parcel has gone missing, please contact us and we will do our best to help investigate with the courier as to the whereabouts of the missing parcel in order to resolve the matter as quickly as possible.