Your parcel can be delivered wherever you decide: at home, on holiday or even to your workplace. In order for you to receive your goods in the best condition with minimal time delays, we mainly use DPD, DHL & APC as our couriers of choice.
Please note that medium to large orders will usually require a signature to acknowledge receipt of the delivery. The signature of the person accepting delivery at the address will be proof that safe delivery of the order has been received.
COVID-19 IMPORTANT INFORMATION
We are currently processing online orders as per the delivery options below but please note that delivery services may be delayed or subject to change at short notice. As always, we shall continue to keep you in update as we pick, pack and dispatch your items.
Following the government guidance on social distancing, delivery drivers will not be able to obtain signatures but will log the details of the person accepting the parcel or will take a photo of the parcel with the with the door open (you don't have to be in the photo). If you are self-isolating, please put a note on your door to tell the driver where to leave your parcel.
Deliveries to the United Kingdom
For deliveries inside the United Kingdom, our delivery charge includes all relevant fees & taxes. Please see our current delivery options below:
FREE Standard Delivery (Excluding Restricted Postcodes)
- Delivery within 2-4 working days (excluding bank holidays and weekends)
- Please allow up to 14 days for large items like furniture
£9.99 Express Delivery (Excluding Restricted Postcodes)
- Delivery within 1-2 working days (excluding bank holidays and weekends)
- Orders must be placed before 12:00pm for next day delivery
£25.99 Standard Delivery (Restricted Postcodes)
- Includes the Scottish Highlands, Northern Ireland, the Channel Islands (includes all GY, JE, Alderney and Sark), Isles of Scilly and the Isle of Man
- Delivery within 5-10 working days (excluding bank holidays and weekends)
- Please allow up to 14 days for large items like nursery furniture
When purchasing from our website for delivery outside of the United Kingdom you are effectively becoming an importer and charges may apply to goods bought shopping online from the UK. You will likely have to pay customs duty and taxes when they enter the recipient country and the goods may be held by the Customs Authority at entry, pending the payment of any duties and tax incurred.
We use DHL Express as our preferred courier for all international deliveries. It is the customers responsibility to ensure that their order does not contain anything which could be termed as prohibited within the recipient country. The customer is also responsible for all local taxes, duties & customs clearance fee's incurred during shipping on international orders.If you have any questions about our international delivery service, or, if you are not being shown any delivery options at checkout to your chosen country, please contact us and we will be happy to help.
International Deliveries to the European Union
As of 01/01/2021 when purchasing from our website for delivery to the European Union you are effectively becoming an importer and the same charges that apply to goods bought online from non-EU retailers now apply to online shopping from the UK. If the total order value is above €150, you will likely have to pay customs duty and value added tax (VAT) when they enter the EU and the goods would normally be held by the Customs Authority at entry, pending the payment of any duties and tax incurred. The courier company may also charge an admin processing fee which can range between
For more information, please click here for the latest information from the European Commision.
You can also view their factsheet here for more information on the charges you may have to pay when online shopping from our UK website.
Please note that the customer is responsible for all local taxes, duties & customs clearance fee's incurred during shipping on orders to European Union countries.
International Deliveries to the rest of the world
When purchasing from our website for delivery outside of the United Kingdom and to countries outside the European Union, you are effectively also becoming an importer and charges may apply to goods bought shopping online from the UK. You will likely have to pay customs duty and taxes when they enter the recipient country and the goods may be held by the Customs Authority at entry, pending the payment of any duties and tax incurred.
Please note that the customer is responsible for all local taxes, duties & customs clearance fee's incurred during shipping on international orders.
Our website operates 24/7 and orders can be placed any time, day or night. Orders are processed Monday through Friday between 09:00 & 17:00. Any orders placed outside of these hours, over the weekend, or on bank holidays will be processed on the following working day.
SawaSawa Online Limited does not accept any liability for any parcels which have been delivered but go missing. In the event that your parcel has gone missing, please contact us and we will do our best to help investigate with the courier as to the whereabouts of the missing parcel in order to resolve the matter as quickly as possible.
Returns & Refunds
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
We have a 14-day return policy, which means you can return them within 14 calendar days. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Within 30 days of purchase, you may return a faulty product for an exchange or refund.
If your product goes faulty after 30 days from purchase, you are eligible to request a repair within the 12 month warranty period which is provided by the manufacturer. Please note that faults caused by accident, neglect, misuse or cosmetic damage from normal wear and tear are not covered by your 12 month warranty.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can arrange a return or exchange of the product for you.
Exceptions / non-returnable items
Certain types of items cannot be returned unless faulty, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized or made to order items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to exchange your item is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, if you're happy to wait, we can arrange an exchange for you after we have received and inspected your returned item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please be aware that it may take longer for your bank or credit card company to process the refund before it shows on your statement.