Delivery Information

Your parcel can be delivered wherever you decide: at home, on holiday or even to your workplace. In order for you to receive your goods in the best condition with minimal time delays, we mainly use Royal Mail, DPD, DHL & APC as our couriers of choice.

Please note that medium to large orders will usually require a signature to acknowledge receipt of the delivery. The signature of the person accepting delivery at the address will be proof that safe delivery of the order has been received.

Deliveries to the United Kingdom

For deliveries inside the United Kingdom, our delivery charge includes all relevant fees & taxes. Please see our current delivery options below:

FREE Standard Delivery (Excluding Restricted Postcodes)

Delivery within 2-4 working days from despatch (excluding bank holidays and weekends)
Please allow up to 14 working days for large items such as furniture

£25.99 Standard Delivery (Restricted Postcodes)

The following postcodes are classed as restricted: AB, IV, KW, PA20-PA78, PH, HS, KA27-KA28, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25
Delivery within 5-10 working days from despatch (excluding bank holidays and weekends)
Please allow up to 14 working days for large items such as furniture

International deliveries

When purchasing from our website for delivery outside of the United Kingdom you are effectively becoming an importer and charges may apply to goods bought shopping online from the UK. You will likely have to pay customs duty and taxes when they enter the recipient country and the goods may be held by the Customs Authority at entry, pending the payment of any duties and tax incurred.

We use DHL Express as our preferred courier for all international deliveries. It is the customers responsibility to ensure that their order does not contain anything which could be termed as prohibited within the recipient country. The customer is also responsible for all local taxes, duties & customs clearance fee's incurred during shipping on international orders.

If you have any questions about our international delivery service, or, if you are not being shown any delivery options at checkout to your chosen country, please contact us and we will be happy to help.

International Deliveries to the European Union

As of 01/01/2021 when purchasing from our website for delivery to the European Union you are effectively becoming an importer and the same charges that apply to goods bought online from non-EU retailers now apply to online shopping from the UK. If the total order value is above €150, you will likely have to pay customs duty and value added tax (VAT) when they enter the EU and the goods would normally be held by the Customs Authority at entry, pending the payment of any duties and tax incurred. The courier company may also charge an admin processing fee which can range between

For more information, please click here for the latest information from the European Commision.

You can also view their factsheet here for more information on the charges you may have to pay when online shopping from our UK website.

Please note that the customer is responsible for all local taxes, duties & customs clearance fee's incurred during shipping on orders to European Union countries.

International Deliveries to the rest of the world

When purchasing from our website for delivery outside of the United Kingdom and to countries outside the European Union, you are effectively also becoming an importer and charges may apply to goods bought shopping online from the UK. You will likely have to pay customs duty and taxes when they enter the recipient country and the goods may be held by the Customs Authority at entry, pending the payment of any duties and tax incurred.

Please note that the customer is responsible for all local taxes, duties & customs clearance fee's incurred during shipping on international orders.

Order Processing & Despatch Times

All orders are processed Monday through Friday between 09:00 & 17:00. Any orders placed outside of these hours, over the weekend, or on bank holidays will be processed on the next working day.

We do our best to provide accurate estimated delivery dates on all of our products. Please note that these are intended to be used as a guide only. If you are unsure of the estimated delivery time of a product you are looking to purchase, or have already ordered with us, please contact us and we will be happy to answer any questions you may have.

Missing Parcels

SawaSawa Online Limited does not accept any liability for any parcels which have been delivered but go missing. In the event that your parcel has gone missing, please contact us and we will do our best to help investigate with the courier as to the whereabouts of the missing parcel in order to resolve the matter as quickly as possible.

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