Returns & Refunds

To start a return, you can contact us at returns@sawasawaonline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@sawasawaonline.com.

Unwanted items

We have a 14-day return policy, which means you can return them within 14 calendar days. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Faulty goods

Within 30 days of purchase, you may return a faulty product for an exchange or refund.

If your product goes faulty after 30 days from purchase, you are eligible to request a repair within the 12 month warranty period which is provided by the manufacturer. Please note that faults caused by accident, neglect, misuse or cosmetic damage from normal wear and tear are not covered by your 12 month warranty.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can arrange a return or exchange of the product for you.


Exceptions / non-returnable items

Certain types of items cannot be returned unless faulty, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized or made to order items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges

The fastest way to exchange your item is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, if you're happy to wait, we can arrange an exchange for you after we have received and inspected your returned item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please be aware that it may take longer for your bank or credit card company to process the refund before it shows on your statement.